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Privacy Policy

How Pinnacle Air Control collects, uses, and protects information from visitors to this website.

Who we are

Pinnacle Air Control is an owner-operated heating and cooling (HVAC) company serving Puyallup and the surrounding communities of Pierce County, Washington. This Privacy Policy explains what information we collect when you visit our website or contact us, why we collect it, and the choices you have. We keep this short and plain on purpose — we are a small local business, not a data company.

Information we collect

Information you give us through our forms. When you fill out a contact or quote request form on this site, we use a service called Usebasin to receive and deliver your submission. The information you provide may include your name, email address, phone number, and any details you choose to type in — such as your address, the service you need, and your message. We use this information solely to respond to your inquiry and to schedule and provide service. We do not sell it.

Information collected automatically. Like most websites, we use Google Analytics 4 and cookies to understand how visitors use our site. This may include your IP address (anonymized/truncated by Google Analytics), your device and browser type, the pages you view, how long you stay, the website or search that referred you, and your approximate location. We also use Google Search Console, which provides us with aggregate data about the Google searches and clicks that bring people to our site. These are performance and analytics tools — they help us understand and improve the website.

Advertising. We may use Google Ads, including remarketing. Remarketing uses cookies to show our ads to people who have previously visited our website as they browse other sites. We are including this note in advance; if and when we run these ads, this is how they work.

How we use your information

  • To respond to your questions and inquiries.
  • To schedule and provide HVAC service and estimates.
  • To understand how visitors find and use our website.
  • To maintain and improve the website.
  • If applicable, to show relevant advertising to past visitors.

Third-party services we use

We rely on a few trusted third-party services to run our website and communicate with customers. Each has its own privacy policy:

Pinnacle Air Control does not sell or rent your personal information to anyone.

Cookies

Our website uses cookies for analytics and, potentially, advertising. Cookies are small text files stored by your browser. You can disable or delete cookies in your browser settings at any time. You can also opt out of personalized Google ads at adssettings.google.com, and opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

Your choices and rights

You may ask us to show you, correct, or delete the personal information we hold about you. Just contact us using the details at the bottom of this policy and we will take care of it.

Data retention

We keep form submissions only as long as needed to respond to your inquiry and provide the service you requested. Analytics data is retained according to Google's standard retention settings.

Children's privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page.

Contact us

If you have any questions about this Privacy Policy or your information, contact us:

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